GreatSchools Help Desk
Parents & Families
Schools & Districts
Customers
Categories
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School Data
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School Ratings
- How we rate schools
- How state dashboards differ from GreatSchools ratings
- Differences in ratings on real estate sites
- Why some schools are unrated
- FAQ: Do reviews influence a school’s rating?
- FAQ: Can schools with high test scores still achieve a high Student Progress Rating (also known as growth)?
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School Reviews
- My review isn't showing
- How to edit, update, or remove your review
- How to report a review
- How to submit a school review
- FAQ: Can schools have reviews removed?
- FAQ: Why does my submitted review saying 'pending activation'?
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Incorrect Information
- How to submit an 'add school' request
- My assigned school(s) are incorrect
- The nearby schools on Zillow are incorrect
- How to report incorrect information about a school
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School Profiles
- How to compare schools
- How to search for schools by address
- How to receive updates about a school
- Troubleshooting help
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User Accounts
- How to update your email address
- I didn't receive a verification email
- How to reset your account password
- How to sign up to receive GreatSchools' newsletters
- How to unsubscribe from GreatSchools' newsletters
- How to update your newsletter preferences
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Claimed Profiles
- What can I do with a claimed profile?
- How do I claim a school or district profile?
- Can I claim multiple schools?
- What is an Enhanced Profile?
- Can districts purchase Enhanced Profiles for multiple schools?
- Transferring an account to a new email
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School Reviews
- How can our school respond to a review?
- How to handle negative reviews
- How can I recruit new reviews?
- How can I report a review?
- Do reviews expire?
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Reporting incorrect Information
- Reporting incorrect directory information (name, address, grades, etc.)
- Incorrect enrollment or demographics information
- How can I add my school(s) to your site?
- My district profile shows the wrong number of schools
- How can I remove my school profile from GreatSchools?
- I don’t want my school on your website
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Resources for Schools & Districts
- Can districts purchase Enhanced Profiles for multiple schools?
- Claim your school profile
- Claim your district profile
- School reviews: A quick guide for school leaders
- Downloadable badges and logos
- Free tools to help support your school community